Terms of Service

These Terms of Service ("Terms") govern your use of the Pekora Health website, platform and services at healthpeptdsus.com and any associated mobile applications or communications ("Services"). By accessing the Services, creating an account, submitting an intake form, or placing an order, you agree to these Terms. If you do not agree, do not use the Services.

1. About Pekora Health

Pekorahealth LLC ("Pekora Health," "we," "us," "our") is a healthcare technology company. We connect patients with independent, licensed healthcare providers ("Providers") who offer telehealth consultations and health optimization services, including but not limited to hormone therapy, peptide therapy, weight management, and metabolic wellness programs.

Pekora Health is a technology platform. Pekora Health is not a licensed medical provider, pharmacy, or pharmaceutical manufacturer. Clinical decisions, including whether to prescribe a medication and at what dosage, are made solely by independent licensed Providers. Prescription medications are dispensed by independent licensed 503A compounding pharmacies.

2. Eligibility

• Be at least 18 years of age.
• Be a resident of the United States in a state where Pekora Health's affiliated Providers are licensed to practice.
• Have the legal capacity to enter into a binding agreement.
• Not be prohibited from receiving telehealth services under applicable law.

3. How It Works

• Intake: begin the intake form.
• Medical Intake: complete an intake covering your history, medications and goals.
• Pre-Qualification: see whether you appear to pre-qualify for treatment.
• Checkout: if you pre-qualify, you see the full price and your card is verified. You are charged only if a licensed Provider approves your treatment.
• Provider Review: a licensed Provider reviews your intake in their sole judgment.
• Prescription & Fulfillment: if approved, a licensed U.S. compounding pharmacy ships your treatment.
• Ongoing Support: messaging and care coordination throughout your treatment.
• Follow-Up Check-Ins: every 3 months before additional treatment may be approved.

Pekora Health does not make prescribing decisions. All prescribing decisions are made by licensed Providers based on their independent medical judgment.

4. No Guaranteed Outcomes

Results vary by individual. No specific health outcomes are guaranteed. No prescription is guaranteed as a result of completing an intake or placing an order. Statements about treatments available through Pekora Health have not been evaluated by the Food and Drug Administration. These services are not intended to diagnose, treat, cure, or prevent any disease.

5. Pricing & Billing

The full price of your order is shown at checkout before you enter any card information.

• At checkout, your card is only verified. You are charged only if a licensed Provider approves your treatment. If you are not approved, you are never charged.
• Each order is a one-time payment. There is no membership fee and no auto-renewal. You reorder only when you choose to.
• For cancellations, refunds and billing disputes, see our Cancellation & Refund Policy.
• You are responsible for maintaining accurate payment information.
• Prices are subject to change with reasonable advance notice.

6. SMS Messaging Program

Program name: Pekora Health SMS. By checking the consent box on our lead form, you agree to receive calls, text messages and emails from Pekora Health about your evaluation, including reminders to complete your intake and answers to your questions. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages. Reply HELP for help, or contact us at pekora@healthpeptdsus.com. Carriers are not liable for delayed or undelivered messages.

7. Cancellation

Because nothing renews automatically, there is no membership to cancel. You can cancel an order at no cost before a Provider approves your treatment by contacting us at pekora@healthpeptdsus.com. For cancellations after approval, refunds and billing disputes, see our Cancellation & Refund Policy.

8. Your Responsibilities

• Provide accurate and complete health information in your intake and consultations.
• Use the Services only for personal health optimization purposes.
• Do not share your account credentials.
• Do not use the Services in a medical emergency — call 911 instead.
• Comply with all applicable laws and the instructions of your treating Provider.

9. Medical Disclaimer & Emergency Notice

Pekora Health's Services are not for medical emergencies. If you are experiencing a medical emergency — including chest pain, difficulty breathing, stroke symptoms, severe bleeding, or thoughts of harming yourself or others — call 911 immediately or go to the nearest emergency room. Pekora Health does not provide primary care, emergency care, or urgent care services.

10. Intellectual Property

All content, trademarks, designs, software, workflows, and materials provided through the Services are owned by or licensed to Pekorahealth LLC and are protected by applicable intellectual property laws.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Pekorahealth LLC, its officers, directors, employees, affiliated Providers, pharmacy partners, and technology vendors shall not be liable for any indirect, incidental, special, consequential, or punitive damages; loss of data, revenue, profits, or goodwill; outcomes related to Provider clinical decisions, pharmacy preparation, or treatment results; or technical failures, delays, or service interruptions. Our total liability for any claim shall not exceed the amount you paid to Pekora Health in the three (3) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pekorahealth LLC, its officers, directors, employees, affiliated Providers, and pharmacy partners from and against any claims arising from your use of the Services, violation of these Terms, inaccurate health information you provided, or violation of any applicable law.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California. Any dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Los Angeles County, California. You waive your right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date and notify you by email if the changes are material.

15. Contact

Pekorahealth LLC — Email: pekora@healthpeptdsus.com.