Terms of Service

These Terms of Service ("Terms") govern your use of the Pekora Health website, platform, and membership services at healthpeptdsus.com and any associated mobile applications or communications ("Services"). By accessing the Services, creating an account, submitting an intake form, or enrolling in a membership, you agree to these Terms. If you do not agree, do not use the Services.

1. About Pekora Health

Pekorahealth LLC ("Pekora Health," "we," "us," "our") is a healthcare technology company. We connect members with independent, licensed healthcare providers ("Providers") who offer telehealth consultations and health optimization services, including but not limited to hormone therapy, peptide therapy, weight management, and metabolic wellness programs.

Pekora Health is a technology platform. Pekora Health is not a licensed medical provider, pharmacy, or pharmaceutical manufacturer. Clinical decisions, including whether to prescribe a medication and at what dosage, are made solely by independent licensed Providers. Prescription medications are dispensed by independent licensed 503A compounding pharmacies.

2. Eligibility

• Be at least 18 years of age.
• Be a resident of the United States in a state where Pekora Health's affiliated Providers are licensed to practice.
• Have the legal capacity to enter into a binding agreement.
• Not be prohibited from receiving telehealth services under applicable law.

3. How It Works

• Waitlist or Intake: join the waitlist or begin the intake form when available.
• Medical Intake: complete an intake covering your history, medications and goals.
• Pre-Qualification: see whether you appear to pre-qualify for a membership.
• Membership Payment: if you pre-qualify, pay the 3-month membership fee upfront.
• Provider Review: a licensed Provider reviews your intake in their sole judgment.
• Prescription & Fulfillment: if approved, a licensed U.S. compounding pharmacy ships treatment as part of your membership.
• Ongoing Support: messaging and care coordination throughout your membership.
• Follow-Up Check-Ins: every 3 months before additional treatment may be approved.

Pekora Health does not make prescribing decisions. All prescribing decisions are made by licensed Providers based on their independent medical judgment.

4. No Guaranteed Outcomes

Results vary by individual. No specific health outcomes are guaranteed. No prescription is guaranteed as a result of completing an intake or enrolling in a membership. Statements about treatments available through Pekora Health have not been evaluated by the Food and Drug Administration. These services are not intended to diagnose, treat, cure, or prevent any disease.

5. Membership & Billing

Pekora Health's Services are offered through a 3-month telehealth membership. The membership includes medical review, Provider support, messaging, and treatment fulfillment if treatment is approved by a licensed Provider. You are not purchasing medications separately.

• You authorize Pekora Health to charge the full membership fee upfront at enrollment.
• Membership fees are non-refundable once your intake has been submitted for Provider review, except as described in our Cancellation & Refund Policy.
• You are responsible for maintaining accurate payment information.
• Prices are subject to change with reasonable advance notice.

6. Cancellation

You may cancel your membership at any time. Cancellation takes effect at the end of your current 3-month membership period; you retain access through that date. To cancel, visit your account settings or contact us at pekora@healthpeptdsus.com. For refund eligibility and billing disputes, see our Cancellation & Refund Policy.

7. Your Responsibilities

• Provide accurate and complete health information in your intake and consultations.
• Use the Services only for personal health optimization purposes.
• Do not share your account credentials.
• Do not use the Services in a medical emergency — call 911 instead.
• Comply with all applicable laws and the instructions of your treating Provider.

8. Medical Disclaimer & Emergency Notice

Pekora Health's Services are not for medical emergencies. If you are experiencing a medical emergency — including chest pain, difficulty breathing, stroke symptoms, severe bleeding, or thoughts of harming yourself or others — call 911 immediately or go to the nearest emergency room. Pekora Health does not provide primary care, emergency care, or urgent care services.

9. Intellectual Property

All content, trademarks, designs, software, workflows, and materials provided through the Services are owned by or licensed to Pekorahealth LLC and are protected by applicable intellectual property laws.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Pekorahealth LLC, its officers, directors, employees, affiliated Providers, pharmacy partners, and technology vendors shall not be liable for any indirect, incidental, special, consequential, or punitive damages; loss of data, revenue, profits, or goodwill; outcomes related to Provider clinical decisions, pharmacy preparation, or treatment results; or technical failures, delays, or service interruptions. Our total liability for any claim shall not exceed the amount you paid to Pekora Health in the three (3) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pekorahealth LLC, its officers, directors, employees, affiliated Providers, and pharmacy partners from and against any claims arising from your use of the Services, violation of these Terms, inaccurate health information you provided, or violation of any applicable law.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California. Any dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Los Angeles County, California. You waive your right to participate in a class action lawsuit or class-wide arbitration.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date and notify you by email if the changes are material.

14. Contact

Pekorahealth LLC — Email: pekora@healthpeptdsus.com.