Cancellation & Refund Policy

Overview

This Cancellation & Refund Policy applies to all orders placed through Pekora Health ("Pekora Health," "we," "us"). Each order is a one-time payment for your treatment. There is no membership, no subscription and nothing renews automatically. You reorder only when you choose to. For questions, contact us at pekora@healthpeptdsus.com.

1. How you're charged

At checkout, your card is only verified. You are charged only if a licensed provider approves your treatment.

2. Cancelling before a provider approves you

You can cancel at any time before a provider approves your treatment, at no cost. No charge has been made. To cancel, email pekora@healthpeptdsus.com with your full name and the email address you used.

3. Not approved by a provider

If a provider does not approve your treatment, you are never charged.

4. Cancelling after approval but before shipment

Once a provider approves your treatment, your order is sent to the pharmacy. Contact us immediately at pekora@healthpeptdsus.com. We cannot guarantee cancellation once an order has been transmitted to the pharmacy.

5. Compounded prescription medications — no returns

All medications prescribed through the Pekora Health platform are compounded preparations custom-made by licensed 503A compounding pharmacies and dispensed directly by those pharmacies. Pekora Health does not dispense, compound, store, handle, or ship medication. Because compounded medications are prepared specifically for individual patients, they cannot be returned, resold, or reused once shipped. All sales of dispensed compounded medications are final, except in the case of a pharmacy error or damaged/incorrect delivery (see Section 7).

6. Billing disputes

If you believe you were charged in error, contact us within 30 days of the charge at pekora@healthpeptdsus.com. If an error occurred, we will issue a correction or refund within 5–7 business days. Please contact us directly before initiating a chargeback.

7. Damaged, incorrect, or lost orders

Damaged or incorrect orders: contact us at pekora@healthpeptdsus.com within 7 days of delivery with photos. We will coordinate a replacement at no cost.

Lost in transit: if tracking confirms your order was lost and not delivered, contact us within 14 days of expected delivery for a free reship. Pekora Health is not responsible for orders marked delivered to the correct address that are reported missing more than 7 days after the delivery confirmation date.

8. Refund processing times

Approved refunds are processed within 5–10 business days and credited to the original payment method. Depending on your bank, it may take another 3–5 business days to appear.

9. Contact us

For any cancellation or refund inquiry, email pekora@healthpeptdsus.com.